A division of TENET SYSYEMS Pvt. Ltd

An ISO 9001:2008 certified Company

E-Commerce Call Centre Outsourcing: Is It Necessary?

It is undeniable that the last decade saw the emergence of eCommerce and its smooth acceptance by the public. Global giants like Amazon and eBay have influenced the buying habits of every household as well as impacted the economy in more than one way. However, there are many eCommerce platforms and standalone online stores which..
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What is SLA and its role in customer service outsourcing

“SLA or Service Legal Agreement is an integral part of IT vendor contract” is how the saying goes and it is proven that companies who maintain SLAs see higher ROI from their outsourcing strategy. But what is SLA and how does it function? Why is it important to every outsource customer service agency? Before we..
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